1. Basic Policy

In consideration of the importance of personal information, our company will strive to respect and comply with laws and regulations related to the protection of personal information, including the Personal Information Protection Act and its enforcement ordinance, while also respecting and adhering to social order. We will thoroughly instill in our employees an awareness of the importance of personal information and efforts to protect it, and strive to appropriately protect personal information.

2. Management of Personal Information

To ensure the accuracy and currency of customer's personal information and to prevent unauthorized access, loss, damage, tampering, leakage, and other risks to personal information, we will take necessary measures. including security management, system development, and employee education. We are committed to the strict management of personal information.

3. Purpose of Utilizing Personal Information

The personal information provided by customers, such as address, name, date of birth, gender, phone number, email address, etc., will be appropriately used within the following scope of purposes.

1. Provision of various information and services related to hotel operations.
2. Handling of hotel reservations, utilization, and other associated services.
3. Provision of information and services related to the use of hotel membership cards and membership management.
4. Information, products, campaigns, and benefits offered by the hotel.
5. Conducting business activities such as mailings, phone calls, emails, or visits. related to the provision of hotel services, products, etc., as well as the implementation of surveys.
6. Analysis of customer trends in the provision of hotel services, products, etc., and research analysis for product development.
7. Development of new products handled by the hotel.
8. Response to inquiries, requests, etc.

4. Joint Use of Personal Information

Our affiliated company, Rio Holdings Co., Ltd. and various companies within the group will jointly use the personal information provided by customers for the purpose of informing about various products and services, introducing the businesses of each company, and conducting related business activities.

1. The information to be jointly used includes address, name, date of birth, gender, phone number, email address, etc.
2. The scope of entities jointly using the information includes Rio Holdings Co., Ltd. (refer to https://www.rio-corp.co.jp/ for details) and affiliated companies.
3. The administrator for the personal information is the contact point indicated below.

5. Disclosure and Provision of Personal Information to Third Parties

Unless falling under any of the following circumstances, our company will not disclose or provide personal information to third parties.

1. When the individual has given their consent.
2. When required by law.
3. When it is necessary to protect human life, body, or property, and obtaining and obtaining the individual's consent for the disclosure or provision of personal information is not feasible.
4. When cooperation is necessary for a government agency, local public entity, or a person entrusted by them to perform duties prescribed by law, and obtaining the individual's consent may hinder the execution of such duties.
5. When personal information acquired is jointly used by our affiliated companies.
6. When providing personal information in connection with the succession of business due to a merger or other reasons, and the information is handled within the scope of the purposes prior to the succession. and the information is used within the original scope of purposes prior to the succession.

6. Cookie Policy

To provide you with a comfortable online experience, our hotel uses cookies. This Cookie Policy includes information about the cookies used by our hotel. By using the website, you are considered to have agreed to the use of cookies.

<What are Cookies?>
Cookies are small text files that websites store on your computer or device. Cookies help customize and improve your website experience, recording your preferences and settings to make the website more effective.

<Types of Cookies Used by Our Hotel and Their Purposes>
Below is an explanation of the types of cookies used by our hotel and their purposes:

1. [Session Cookies]: Session cookies track your activities on the website and are deleted when you leave the website, allowing you to navigate smoothly within the site.
2. [Performance Cookies]: Performance cookies analyze usage patterns on the website, helping to improve website functionality and performance. This includes analyzing traffic and identifying errors.
3. [Advertising Cookies]: Advertising cookies are used to display relevant ads to you, ensuring that ads match your interests.

<Cookie Settings (How to Disable or Delete)>
Customizing cookie settings is available in most internet browsers. You can change your browser settings to disable cookie acceptance or delete specific cookies. However, please note that disabling cookies may limit some functions of the website.

<Contact for Cookie Policy>
If you have questions or concerns about cookies, you can contact our hotel. Inquiries can be made using the [Contact Page: https://www.rio-hotels.co.jp/contact.php] or by sending an email to [Contact Email Address]. For more detailed information, please visit the [Contact Page].
Consider revising to “This Cookie Policy” is based on the latest update as of (2023/11/30). In the event of policy changes, we will notify you on the website.

7. Changes to Personal Information

In response to requests for disclosure, correction, or suspension of use regarding the personal information we hold, we will confirm the individual's identity and respond appropriately.

8. Contact for Personal Information

For inquiries, opinions, and requests regarding the personal information we hold, please contact us at the following.

Rio Hotels Co., Ltd.

2F, Akasaka Sanou Center Building, 2-12-4 Nagata-cho, Chiyoda-ku, Tokyo 100-0014
TEL: +81-3-5156-8353
Reception Hours: Monday to Friday, 9:00 to 18:00 (excluding holidays and company holidays)